Return Policy

At tvoutlet.ae, we aim to provide reliable refurbished and renewed TVs across the UAE.
Every product is tested before delivery. Still, if something is not right, we are here to support you with a fair and simple return process.

Return Eligibility

Returns are accepted only in specific cases such as:
● Product received with a technical defect
● Item damaged during delivery
● Wrong product delivered

We do not accept returns for change of mind due to the nature of refurbished electronics.

Return Timeframe:

You can request a return within 15 days after receiving your order. After this period, return
requests will not be accepted.
We recommend checking your TV immediately after delivery to report any issue on time.

Condition for Returns:

To be eligible for return, the product must be:
● Returned in original packaging
● With all accessories included
● In the same condition as received
● Without any physical damage caused by the user
Missing items or damaged returns may not be accepted.

Refund Process:

If your return is approved, the process is simple:
1. Contact our support team with order details
2. Share photos or videos of the issue if needed
3. Our team will inspect and confirm eligibility
4. We arrange pickup of the product
5. After inspection, refund processing begins
We keep the process clear and hassle-free.

Refund Timeline:

Once the return is approved and the product is received and checked, refunds are
processed within 3 to 7 working days.
Refunds are issued through the original payment method or bank transfer, depending on
how the payment was made.

Replacement Option:

If the same model is available, we may offer a replacement instead of a refund. This helps
customers receive a working product faster without waiting for refund processing.

Non-Refundable Cases:

Refunds or returns will not be accepted in the following situations:
● Physical damage after delivery
● Misuse or improper handling
● Water or liquid damage
● Repairs done by unauthorized technicians
● Missing accessories or packaging
● Requests made after the return period

Shipping Return Responsibility:

If the product is defective or incorrect, tvoutlet.ae will handle return shipping.
If the issue is not confirmed after inspection, the customer may be responsible for return
shipping costs.

Customer Support Details:

For any return or refund assistance, you can contact us:
tvoutlet.ae Support Team
Email: support@tvoutlet.ae
Phone: +971 58 691 3635
Location: United Arab Emirates
Our team is always ready to guide you through the process.
We stand behind the quality of every refurbished TV we sell. Our goal is to ensure you shop
with confidence and receive fair support whenever needed.