Warranty

At tvoutlet.ae, we believe in delivering reliable refurbished and renewed TVs that you can
trust. Every product goes through proper testing and quality checks before reaching you. Our
warranty policy is designed to give you peace of mind after your purchase.
Warranty Coverage
Our warranty covers functional issues that may affect normal use of the TV.

This includes:

● Display or screen related technical faults
● Internal hardware issues
● Power or startup problems
● Manufacturing or refurbishment defects
If a covered issue occurs during the warranty period, we will repair or replace the product as per our policy.

Warranty Duration:

Warranty duration depends on the product condition and model. Generally, our refurbished
TVs come with a warranty period between 3 to 12 months.
The exact warranty period is clearly mentioned on each product page at the time of
purchase.

What is not Covered:

To keep things transparent, the following situations are not included in warranty:
● Physical damage or broken screen
● Water or liquid damage
● Electrical surge or power fluctuation damage
● Misuse or improper handling
● Repairs done by unauthorized technicians
● Damage caused after delivery due to accidents

Claim Process:

If you face any issue, follow these simple steps:
1. Contact our support team with your order details
2. Explain the issue clearly with basic information
3. Our team will guide you with troubleshooting or pickup
4. Product will be inspected by our technical team
5. Approved cases will be repaired or replaced
We aim to make the process smooth and stress-free for every customer.

Required Documents:

To process a warranty claim, you will need:
● Original purchase invoice
● Order number or receipt details
● Short description of the issue
Without valid proof of purchase, warranty service may not be provided.
Repair or Replacement Policy
Depending on the issue, we may either repair the product or replace it with a similar model.

If replacement is not available, we may offer an alternative solution based on product
condition and stock availability.
Our goal is always to restore your viewing experience as quickly as possible.

Service Timeframe:

We try to complete all warranty cases within 2 to 3 working days, depending on the nature
of the issue. Some cases may take longer if parts need to be arranged.
We always keep customers informed during the process.

Customer Support Contact

For any warranty-related help, you can contact us:
tvoutlet.ae Support Team
Email: support@tvoutlet.ae
Phone: +971 XX XXX XXXX
Location: United Arab Emirates

Our team is ready to assist you with quick and clear support.
Every TV at tvoutlet.ae is carefully checked before delivery. Our warranty is a commitment to quality, ensuring you shop with confidence and complete trust in every purchase.